Shipping policy

Last Updated: July 30, 2026

Thank you for shopping with Doozii.

This Shipping Policy explains how orders placed through www.doozii.com are processed, shipped, and delivered.

1. Shipping Destination

Doozii currently ships orders within the United States.

Please provide a complete and accurate shipping address when placing your order.

2. Order Processing Time

Orders are processed within 1–3 business days.

Business Days: Monday–Saturday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM ET.

Orders placed after 6:00 PM ET will be processed on the next business day.

Processing times may be affected by holidays, promotions, or periods of high order volume.

3. Estimated Delivery Time

For standard U.S. orders:

  • Order Processing: 1–3 business days
  • Shipping Transit: 6–9 business days
  • Estimated Total Delivery Time: 7–12 business days

The estimated total delivery time includes both order processing and shipping transit time.

Delivery times are estimates and are not guaranteed. Delays may occur due to carrier operations, weather, holidays, high shipping volume, address issues, or other circumstances outside our control.

4. Shipping Costs

Doozii offers Free Standard Shipping on orders shipped within the United States, unless otherwise stated at checkout.

If any shipping charge applies to a specific order, the applicable amount will be displayed at checkout before payment is completed.

5. Order Tracking

After your order has been shipped, a shipping confirmation email with tracking information will be sent when tracking is available.

Tracking information may take 24–72 hours to appear or update after shipment.

If tracking information does not update immediately, the package may still be in transit or awaiting its first carrier scan.

6. Shipping Carriers and Fulfillment

Orders may be shipped through shipping carriers, logistics providers, suppliers, or fulfillment partners selected based on the order and shipping requirements.

The carrier and tracking information may vary depending on the shipment.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

Please verify the following before completing your order:

  • Full name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code

If an incorrect or incomplete address is provided, the package may be delayed, returned, or undeliverable.

If you notice an address error after placing your order, contact us at hello@doozii.com as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

8. Lost, Delayed, or Missing Packages

If your package appears to be delayed, lost, or marked as delivered but you have not received it, please contact us at hello@doozii.com with your order number and tracking information.

Before contacting us, please check:

  • The shipping address shown in your order confirmation
  • Your mailbox, front door, porch, or usual delivery location
  • With household members, neighbors, or building staff, where applicable
  • The carrier's tracking information

We may also recommend contacting the shipping carrier for additional delivery information.

We will review the available shipment information and assist with the appropriate next steps.

9. Failed Delivery and Returned Packages

If a package is returned because of an incorrect address, failed delivery attempt, refusal, or inability to receive the package, we will contact the customer when possible.

If reshipment is requested because of an incorrect address or delivery issue caused by the customer, additional shipping costs may apply.

10. Damaged or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us at hello@doozii.com as soon as possible.

Please provide:

  • Order number
  • Photos of the item
  • Photos of the packaging
  • Photos showing the damage, defect, or incorrect item

We will review the issue and handle the matter according to our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to change or cancel an order, contact us at hello@doozii.com as soon as possible.

We cannot guarantee that an order can be changed or canceled after processing has begun or the order has been shipped.

Contact Us

For questions about shipping, delivery, tracking, or your order status, please contact us:

Doozii
Email: hello@doozii.com
Phone: +1 708-338-5946
Address: 200 McCray Dr, Albany, GA 31701, United States

Support Hours:
Monday – Saturday, 9:00 AM – 6:00 PM ET
Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.